Returns & Refunds
Because our products are cosmetics that touch your skin, we can’t accept a return or exchange once an item has been opened or used. This is standard practice across the cosmetics industry, for hygiene and safety reasons, not a way of avoiding responsibility for a genuine problem with your order.
If something has actually gone wrong with your order, we will make it right. That covers:
- You received the wrong product
- Your order arrived damaged or leaking
- A product is defective, or past its expiry, on arrival
How to report a problem
Contact us within 48 hours of delivery at support@herbasparsh.com with your order number and a photo of the product (and the package, if it arrived damaged). Or message us on WhatsApp.
We look at every case individually and get back to you with next steps: usually a replacement, or a refund if a replacement isn’t possible.
Refunds
Once a refund is approved, it’s issued back to your original payment method. Exact timing depends on your bank or payment provider, but we process our side promptly once approved.
Cancelling an order
If you need to cancel, email us as soon as possible after ordering. We can cancel and refund in full if it hasn’t shipped yet; once it’s on its way, the options above apply instead.